Joja9 Terms & Conditions — Complete Guide to Using the Platform

By accessing joja9 or creating an account, you are deemed to have accepted these terms and conditions. Please read this document carefully before using joja9 for the first time.

These terms constitute a legally binding agreement between joja9 and its users. Every user is responsible for complying with the rules set out here. If you do not agree with any of these terms, please do not use this platform.

Joja9 believes every user deserves to make fully informed decisions. That's why we've presented all our terms clearly, so there's no room for misunderstanding.

To open an account on joja9, you must register with accurate and complete information. Accounts created with false or incorrect details may be closed at any time and the balance may be forfeited.

Each individual may register only one account. Multiple accounts detected on the same device, mobile number, or payment method will be flagged as duplicates.

• The name, date of birth, and mobile number provided at registration must be accurate.
• Keeping your account password secure is your responsibility.
• Your account must not be shared with or used by any third party.
• Transferring or selling your account is strictly prohibited.
• After registration, you may be asked to submit documents for KYC verification.

You must be at least 18 years old to use joja9. This is one of our strictest rules. Your age is declared at registration, but joja9 reserves the right to request documentary proof of age at any time.

If parents wish to monitor their child's online activity, please contact our support team. We are able to provide guidance on parental controls.

Joja9 currently supports transactions via Mobile Pay, Nagad, and Rocket. The minimum deposit is ৳500 and the minimum withdrawal is ৳500. Maximum deposit and withdrawal limits may vary depending on ongoing promotions and your account tier.

• All transactions must be made through a mobile banking account registered in your own name.
• Payments sent by third parties will not be accepted and will be returned.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• KYC verification may be required for large withdrawal amounts.
• Joja9 reserves the right to investigate any suspicious transactions.
• If a deposit fails, it will be automatically refunded within 24 hours.

Joja9 offers various bonuses — including welcome bonuses, reload bonuses, cashback, and more — each subject to specific terms. Every offer has its own wagering requirements and validity period.

• Bonus funds cannot be withdrawn directly — you must first wager the required amount.
• Welcome bonuses generally carry a wagering requirement of 5x to 10x.
• Bonus validity is generally 7 to 30 days from the date of receipt.
• You cannot activate a new bonus while another bonus is already active.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.
• Full details about bonuses can be found on the Bonus page.

Joja9 reserves the right to modify or cancel any bonus offer at any time. For active bonuses, users will be notified of any changes in advance.

When placing bets on joja9, the specific rules of each market apply. Once a bet is confirmed, it generally cannot be changed or cancelled unless exceptional circumstances arise.

• Confirmed bets cannot be changed or cancelled.
• If a match is abandoned, the staked amount will be refunded.
• Bets placed on odds containing a technical error may be voided.
• If a match in an accumulator bet is cancelled, that selection will be removed and the remaining odds will be recalculated.
• The minimum bet is ৳50 and the maximum bet is determined by your account tier.
• If you lose connection during live betting, the last confirmed bet will remain valid.

Certain activities are strictly prohibited on joja9 to maintain a safe and fair environment. Any of the following will result in permanent account closure and, where applicable, legal action.

• Creating multiple accounts to abuse bonuses.
• Colluding or coordinating to manipulate odds.
• Attempting to interfere with or tamper with the platform's software or systems.
• Unauthorized access to or hacking of another user's account.
• Using joja9 for money laundering purposes.
• Attempting to bypass the account verification process using false information.
• Placing bets using automated bots or scripts.

Joja9 is committed to protecting your personal information. Your name, phone number, payment details, and betting history are kept strictly confidential. No data is sold or shared with third parties.

However, information may be disclosed to authorities when required by legal obligation or for security investigations. Please read our Privacy Policy for more details.

Joja9 takes Responsible Gaming seriously. We want you to play in a healthy and enjoyable environment. The following features are available to all accounts free of charge.

• Set daily, weekly, or monthly deposit limits at your convenience.
• Option to temporarily suspend your account for a set period (cooling-off).
• Option for permanent self-exclusion.
• Access to your betting history and spending analysis.

If you feel your betting is getting out of control, don't wait — reach out to our support team right away.

Users may close their own account at any time by contacting our support team. However, joja9 also reserves the right to suspend or permanently close an account under certain circumstances.

• Serious violation of these Terms & Conditions.
• Evidence of fraud or deceptive activity.
• Operating multiple accounts.
• Extended period of inactivity (more than 12 months).
• Legal or regulatory requirements.

If an account is closed for legitimate reasons, the balance will be refunded. If closed due to fraud, the balance may be forfeited.

If you have a complaint or dispute, please contact our support team first. Most issues can be resolved within 48 hours.

• Step One: Submit your complaint via live chat or email.
• Step 2: If the support team is unable to resolve the issue, it will be escalated to the management team.
• Step Three: Option for independent mediation in complex disputes.

Joja9 is committed to fair and timely resolutions. Every complaint you raise will be taken seriously.

Joja9 may update these terms at any time. Minor changes will be notified on the page. For major changes, registered users will be informed in advance via mobile or email.

Continued use of joja9 after any changes take effect constitutes your acceptance of the updated terms. We recommend checking this page regularly.